Can I sell new products and accept trade-ins on the same store?+
Yep! Dual mode lets each product be sell-only, trade-in-only, or both — with separate carts so a purchase and a trade-in never get mixed up.
Can customers trade in toward a new purchase?+
Absolutely — that’s Net Settlement mode. Shoppers add a new item, pick a device to trade in, and its value comes off as instant credit. They just pay the difference (the Apple/Samsung-style upgrade flow).
Can I set up any kind of product?+
Yes! You can define your products, categories, attributes, variations, etc., any way you want.
What if I need unique pricing for product variations?+
No problem! You can set your variations and product attributes any way you want in WooCommerce, with specific pricing per variation.
Which payment methods are supported?+
All the major buyback payout methods — PayPal, check, Venmo, Zelle, Interac e-Transfer and bank transfer — plus automatic store credit. You choose which ones you offer.
Can Gyta actually send the money, or just record it?+
It sends it. Connect PayPal Payouts or Wise and the orders that are ready to be paid collect in a queue — tick them, hit send, and the money leaves. There’s a sandbox mode so you can rehearse the whole thing first, and a CSV export for your bookkeeper.
Do I have to build a product variation for every condition?+
Not any more. The condition quiz lets you price a device once, as if it were flawless, then ask a few questions — power, screen, battery, body, whatever you like. Each answer adjusts the offer and the customer watches the quote update live.
What if my customer doesn’t have a printer?+
Two options. Turn on QR drop-off and they show a code at the carrier counter instead of printing anything. Or send a shipping kit — your store mails them the box with the label already in it, and buys the device label when you mark the kit sent.
How long is a quote good for?+
However long you say. Quote expiry stamps a deadline on every trade-in order the moment it’s placed, shows it to the customer, and enforces it automatically — so a device that turns up three months later isn’t your problem.
Can customers get text updates?+
Yes — connect your own Twilio account and Gyta texts them when the label is ready, when the device arrives, and when the payout goes out. Emails cover the same moments if you’d rather not add SMS.
Can I import my price list instead of building products by hand?+
You can. Catalog CSV import takes one row per device and condition, so a few hundred models is a spreadsheet upload rather than a week of clicking.
Can I pay people in store credit?+
You can — Gyta can automatically issue a single-use WooCommerce coupon when a trade-in wraps up, and you can add a bonus percentage to encourage folks to spend it with you.
What if a device arrives in worse shape than described?+
Just send a revised offer after you inspect it. The customer approves or declines the new amount before any payout goes out — no awkward back-and-forth.
How are orders handled?+
Gyta BuyBack extends WooCommerce, the most popular cart software for WordPress. Your buyback orders show up in the WordPress admin screen, and you manage them there.
How are products shipped?+
Gyta integrates with EasyPost. You can set up EasyPost to use USPS, UPS, FedEx, DHL, Royal Mail, Canada Post and a whole array of other carriers.
Does it work with the new WooCommerce block checkout?+
It does! Device capture and the trade-in-toward-purchase selector both work in block checkout as well as classic checkout.
Can I change the look and feel?+
Absolutely. Gyta works within WooCommerce and WordPress, which are highly customizable. Many changes you can make yourself, pick from thousands of themes, or bring your own designer.
What themes can I use?+
Any theme! We suggest one developed for WooCommerce, but that’s not a requirement.
Gyta BuyBack
