Gyta Buyback Plugin Support
Have Questions, Suggestions or Need Technical Support?
Fill in the form and we’ll get back to you ASAP!
* Support hours are Mon – Fri 9am – 6pm PST. We strive to respond to all requests within one business day.
* Please do not submit login credentials through this form. If you would like to provide temporary site access, please use the Temporary Login Without Password plugin and be sure to include the temporary login link in your request.
Save Time - Check the Docs
We’ve got plenty of resources available in our documentation for fast resolution to most issues – or feel free to submit a ticket if your answer isn’t available there.
Join the discussion!
We know that running a buyback / trade-in business can be difficult! We created a Facebook community so folks in the industry can learn more about the plugin and share best practices 😉
How can I offer standard buying and buyback / trade-in on the same site?
You could check out the Payment Methods by Product & Country for WooCommerce plugin, which forces different payment methods for different products. Set all of your buyback products to payment methods offered by Gyta BuyBack and set all normal buy products to your other preferred payment methods.
I have a ton of Product variations. How can I manage all of them?
Thankfully Gyta BuyBack uses the WooCommerce engine, so there’s lots of solutions already available! You might want to check out some of these other plugins.
Product Add-Ons by WooCommerce
Why does the checkout say, “There are no payment methods available”?
WooCommerce offers several different checkout blocks. Gyta Buyback is not compatible with all of them. You’ll need to change to a ‘standard’ checkout block so additional payment methods will be supported.
Edit your checkout page and look for a button to “Switch to classic checkout”. That should take care of the issue. You can also read more about it here: https://woo.com/document/cart-checkout-blocks-status/