Question 1

Can I sell new products and accept trade-ins on the same store?

Accepted Answer

Yep! Dual mode lets each product be sell-only, trade-in-only, or both — with separate carts so a purchase and a trade-in never get mixed up.

Question 2

Can customers trade in toward a new purchase?

Accepted Answer

Absolutely — that’s Net Settlement mode. Shoppers add a new item, pick a device to trade in, and its value comes off as instant credit. They just pay the difference (the Apple/Samsung-style upgrade flow).

Question 3

Can I set up any kind of product?

Accepted Answer

Yes! You can define your products, categories, attributes, variations, etc., any way you want.

Question 4

What if I need unique pricing for product variations?

Accepted Answer

No problem! You can set your variations and product attributes any way you want in WooCommerce, with specific pricing per variation.

Question 5

Which payment methods are supported?

Accepted Answer

All the major buyback payout methods — PayPal, check, Venmo, Zelle and Interac e-Transfer — plus automatic store credit. You choose which ones you offer.

Question 6

Can I pay people in store credit?

Accepted Answer

You can — Gyta can automatically issue a single-use WooCommerce coupon when a trade-in wraps up, and you can add a bonus percentage to encourage folks to spend it with you.

Question 7

What if a device arrives in worse shape than described?

Accepted Answer

Just send a revised offer after you inspect it. The customer approves or declines the new amount before any payout goes out — no awkward back-and-forth.

Question 8

How are orders handled?

Accepted Answer

Gyta BuyBack extends WooCommerce, the most popular cart software for WordPress. Your buyback orders show up in the WordPress admin screen, and you manage them there.

Question 9

How are products shipped?

Accepted Answer

Gyta integrates with EasyPost. You can set up EasyPost to use USPS, UPS, FedEx, DHL, Royal Mail, Canada Post and a whole array of other carriers.

Question 10

Does it work with the new WooCommerce block checkout?

Accepted Answer

It does! Device capture and the trade-in-toward-purchase selector both work in block checkout as well as classic checkout.

Question 11

Can I change the look and feel?

Accepted Answer

Absolutely. Gyta works within WooCommerce and WordPress, which are highly customizable. Many changes you can make yourself, pick from thousands of themes, or bring your own designer.

Question 12

What themes can I use?

Accepted Answer

Any theme! We suggest one developed for WooCommerce, but that’s not a requirement.

Gyta BuyBack Plugin Support

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